Calls and Telegram — in one inbox. With SLA control and a transparent team workload. Deployed on your own servers.
Five things your team gets from day one.
Calls and Telegram messages don’t get lost between chats and operators. One customer — one request history.
A deadline for response and resolution. Breaches are flagged instantly — no customer left hanging.
Each request reaches the right specialist and doesn’t stall between departments.
Operator workload, real-time queue, SLA reports. You can see where the bottleneck is.
The system is installed on your own servers. Customer data never leaves for a third-party cloud — critical for banks and insurers.
The bot works in Telegram using your company’s knowledge base. When it’s off, AI assists the operator: reply draft, conversation summary, request classification.
Answers customers in Telegram on its own — using your company’s knowledge base.
Asks clarifying questions and reads screenshots: the operator gets the request with the details already collected.
If it can’t help or the customer asks for an operator — it hands the request to a person.
You switch it on: for nights, weekends, or not at all.
Telegram (groups, DM, business bot) and Yeastar telephony.
Statuses from new request to closed, history, attachments.
Deadline control, escalations, incident management.
Articles with full-text search — fast answers for operators.
Live queue and operator notifications (WebSocket).
Bitrix24, telephony, SMS, EDI and other external systems.
The system doesn’t live in a vacuum — it’s connected to channels, CRM, payment and document systems. Everything listed already works.
…plus the ability to connect your internal systems for the task.
You leave a request — we get in touch and clarify the goals.
We show the system on your scenarios and answer questions.
We install it on your servers turnkey and tune it to your processes.
Support, updates and improvements from a local team.
The system is installed on your own servers or perimeter. Customer data never leaves your perimeter or goes to a third-party cloud.
Authentication via Keycloak: single sign-on, password policies, integration with your user directory.
Role-based access (L1/L2/L3, manager, admin) — everyone sees only what they should.
Every action on a request is recorded: who changed what and when. Full traceability.
This isn’t a presentation — it’s a live product handling real requests every day. The numbers come from a working contact centre in production:
The numbers grow every day. Telephony · Telegram · SLA · AI — all in one system.
It depends on the scope of integrations. A basic launch takes weeks, not months. We’ll give exact timing after a demo and a review of your processes.
Yes. Yeastar telephony, Bitrix24, SMS, EDI and others are already supported. We build a connector for your PBX/CRM as part of the deployment.
Only on your own servers (on-premise). We don’t access customer data; we deliver support and updates according to your procedures.
A local team: support, updates and customisations. Support terms and SLA are set in the contract.
Pricing has three parts: the licence, turnkey deployment and ongoing support under contract. The total depends on the number of operators, channels and the scope of integrations, so there is no public price list — we quote per configuration. Leave a request and we’ll prepare a transparent quote after the demo.
Yes. We discuss data migration during deployment — we move customers, request history and reference data.
Leave a request — we’ll run a 30-minute demo on your processes: no installation, no commitment. After the demo we’ll prepare a commercial offer for your needs.
Or contact us directly: Telegram · +998 90 370 92 26